We thank you and appreciate your purchase with us. Please read this policy, conditions, and process carefully as they will give you important information and guidelines about your rights and obligations as our user, concerning any purchase you make through us. The policy concerning the processing of the refund, shall be following the clauses as set forth:

Return Terms and Conditions

  • • We do not have control over the Return terms and conditions that shall be listed by the Sellers on the Website. Every Seller shall list their respective terms and conditions towards accepting return request after the sale.
  • • All returns shall be accepted on unused products and the products and orders placed by you shall be in the perfect condition as delivered to you. Should we notice that the products have been used or tampered with or damaged, the same shall be returned to you and we will undertake to charge you with the logistical charges on the returned order back to you.
  • • All the logistical cost incurred in the Return Process shall be borne by you.

Return Request Process

• All Return Requests shall be placed to our Customer Care email id which shall be then checked internally with our Sellers and service providers and the same shall be communicated with you upon the Acceptance by the Sellers and Service Provider. Upon your submission of the Return Request and Acceptance of the same by the Seller and Service Provider, we will undertake to provide you with a prepaid shipping label for you to send back the items purchased that you would like to return.

Refund Terms and Conditions

  • • All refunds shall be as per the terms and conditions as specified under this provision in this policy and we will not undertake to accept, initiate, or process refunds in any other manner.
  • • We will undertake to accept refund request only upon the receipt of the order returned to us from your end after the delivery.

Refund Process

• If your order is eligible for returns, refunds on orders occur once we receive the return shipment and is verified. All the return shipping costs will be charged to you and will be deducted from the refunds that will be initiated.

Credit System

  • • We additionally undertake to provide you with a credit system where you can request a credit note instead of a refund. The terms and conditions towards the credit note will be as follows
  • • We will undertake to accept your request for the credit note facility upon the successful return of the product and the acceptance of the same by the Seller.
  • • A credit note cannot be transferable to any other registered users of the website.
  • • All Credit note issued shall be only valid for single use and we will in no manner accept returns and refunds or encashment of any credit note.
  • • Upon an order placed by you and the payment by the credit note, we will in no manner accept any request for restoration of the same.

General Criteria Terms and Conditions of Return, Refund and Exchange

  • • Unopened and unused (samplers cannot be returned)
  • • In pristine condition with original packaging
  • • Free of any additional labels or stickers
  • • Products shipped from International locations cannot be returned.
  • • You carefully inspect and package each return to prevent items from being damaged in transit.
  • • The items you return are in the same, “like-new” condition that you received them*
  • • Your return includes the same items and quantity you indicated when marking the return in our system*
  • • Each return has its corresponding return label, provided by us, and is packaged separately.
  • • The items are shipped back by the “Ship Return By” date noted in your return label.
  • • In the event that items you have marked as returned are missing from the shipment and/or arrive in a condition that prevents us from reselling them, your refund will not be processed, and we will not be able to send back the items to you as well.

Cancellation Policy

The company at its sole discretion may cancel any order(s):

  • a. if it suspects a user has undertaken a fraudulent transaction, or
  • b. if it suspects a user has undertaken a transaction that is not following the Terms of use
  • c. in case of unavailability of a service
  • d. for any reason outside the control of the company including causes of logistical difficulties
  • e. if the company does not want to provide the user with services

We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel their request placed by them in future. Notwithstanding this policy, any specific terms and conditions mentioned on the service page, and/or as agreed with a user before/during/after the transaction, will override the terms and conditions mentioned herein in case of a conflict.

Copyrights ©2022:Medisave Health & Lifestyle Private Limited